Kitty Wilde, RN: 1 (805) 452 3225

Why should I have to hire a Patient Health Advocate-Private Case Manager, isn’t that what my physician does?
Doctors and their office staff simply aren’t allowed the time or resources to provide the extra assistance. Professional Patient Advocates and Case managers will take the time to navigate the complex medical maze, just focusing on YOUR needs. Your healthcare decisions need to be made with you not for you! When you are an active member of your healthcare team, your results will improve.

Is covered by insurance?
No. Our services are private pay. We are professional health advocates working in a privately owned company. We work directly for you and have YOUR best interest at heart.

Can I hire you on behalf of my friend or relative?
Absolutely! We often work with the friends of patients and people whose loved ones live far away or are otherwise prevented from taking care of their relative or friend in person.

Can I engage you if I don’t live in the Central Coast of California?
Yes. Assistance for patients all over the US is available. We can research your diagnosis, treatment options and available specialists. We can review your insurance plan, coverage and bills, assist you with Advanced Directives for your Health Care and get referrals for legal assistance for financial and health power of attorney.

Can you go to the doctor or hospital with me?
Yes. In-person services are available in our local area. If travel outside our area required then special arrangements can be made. Call us for more information.

What can you do for my elderly parent?
We can help find assisted living, long-term care, and local eldercare support services. Our technology can help you and your care partner team stay in touch and to be the center of communication during a prolonged illness.

Can you make a home visit?
Yes. Home visits can be scheduled. In-person services are available in our local area. If travel outside our area required then special arrangements can be made. Call us for more information.

Are you a Case Manager and Patient Advocate?
Yes, we offer both private Case Management and Patient Advocate Services.
Patient Advocates are active in ensuring that a patient can comfortably navigate the difficult medical system. They are concerned with ensuring that a patient feels prepared, informed and is at the center of the entire treatment process.

Private Case Managers focus on the more clinical details of treatment. They are concerned with lab values, medications, and treatment plans. They are often can be the medical liaison between the physician and the patient. Patient Care Managers and/or social workers are primarily concerned with the implementation of the care plan. They are often the ones to identify outside referral sources, to coordinate services and to identify community resources. They ensure that the patient gets all the treatment and services necessary. Case Managers can be helpful before, during, and after illness, as well as creating wellness plans.

What do you charge?
We schedule an initial consultation with all patients. This usually takes a couple of hours, to get all the information and data enter it. Please call us to discuss our rate schedule for all our services. 866-999-1952 9AM to 5PM PST

Why do you recommend patients and their families use My Medical
Keeping your health records one place is very important for several reasons. Your health records can be spread out among different healthcare facilities. When you visit a new healthcare provider or emergency department, you will not have access to your medical history unless you have your health information in one central place, available 24/7. A Personal Health Record -PHR will keep all your health information in place, so that you and your healthcare provider will have the necessary knowledge before making major health related decisions. You will also be able to refer to your previous medication history and instructions, allergies, vaccinations, past medical procedures, diet habits, hereditary illness; you can keep your insurance claims, schedule of doctor’s appointments all in one place. You can also keep track of office visit notes.

How does work?
The MyMedicalRecords PHR enables individuals and families to access their medical records and other important documents, such as birth certificates, passports, insurance policies and wills, anytime from anywhere using the Internet. MyMedicalRecords is built on proprietary, patented technologies to allow documents, images and voicemail messages to be transmitted and stored in the system using a variety of methods, including fax, phone, or file upload without relying on any specific electronic medical record platform to populate a user’s account.

You can be confident that any information you store in your account is safe and secure. Their primary concern is the security and confidentiality of subscriber information, which is why the Company employs state-of-the-art security and encryption technology to protect subscriber data. The technology that underlies the voice and fax communications portal was built and is hosted by the same company that handles transactions for many of the nation’s major financial institutions and Fortune 1000 companies including American Express, First Data Corporation, Wells Fargo, Sprint, Discover, General Motors and Union Pacific. You get the benefit from the same technology infrastructure and security systems used by these organizations, technology and security that far surpass home filing cabinets and computers.

What about passwords for
Each user’s mailbox is secured by a unique User ID and Password combination.
In addition to user level passwords and data encryption, data access is protected through multiple levels of network security to prevent unauthorized access and to help protect the privacy and integrity of customer data. They use state-of-the-art firewalls which permit or deny connections based on packet filtering, application proxying, and pre-existing sessions. Furthermore, MMR’s hosting platform maintains total, synchronized redundancy at all levels.

What is the back up system for
The Company’s servers are housed in separate data centers, more than 100 miles apart and there is redundancy to ensure uninterrupted user access to the MMR platform. In the event one data center becomes inoperative, traffic immediately is routed to the backup data center. Access to the facility’s data center areas is tightly controlled, requiring individuals to be authenticated with Smart Card access. The data center also protects data loss and corruption through power back-up systems.

Will you help me enter my information into My Medical
Yes, That is a service that we can provide for you.